London, UK – 10th July 2008 – BigHand has today announced that national property consultancy firm Bruton Knowles has cut its annual temporary cover by over £22k as a direct result of installing the award winning BigHand Digital Dictation workflow system across its UK network of offices.
Prior to the implementation of BigHand technology, Bruton Knowles used temporary staff; on average 6 temps each costing £380 a week, for 10 weeks per year. BigHand digital dictation enables the firm’s surveyors to record and instantly submit tasks, reports or instructions to secretarial resource across the firm’s offices. When a secretary is on annual or sickness leave, dictations are now automatically re-directed to existing PA support, totally removing the requirement for temporary cover. As a result of the improved workflow, document turnaround times have been reduced improving operational efficiency across the business.
In the current economic environment an increasing number of property firms are implementing BigHand technology to ensure operational efficiency is at an optimum level.
Samantha Sansom, Bruton Knowles Operations Manager comments:
“When choosing BigHand Digital Dictation the intention was to drive down costs and provide a shared resource across all our offices. The introduction of BigHand was the most seamless software introduction to date.
We are finding with the BigHand system that temps were no longer needed as the system allows teams to share work across offices between secretaries, resulting in a faster document turnaround and a dramatic reduction in support costs.’’
Bruton Knowles had previously used analogue tape dictation equipment, with an individual secretary transcribing up to 60 dictations per day.
Samantha Sansom who championed the switch from tape dictation equipment to the BigHand system, comments;
“I cannot praise the support staff at BigHand enough, introducing an entirely new piece of software into your business can take a while to adjust, but with constant help, advice and efficiency, they made the process a breeze”.
Tags: cost savings, dictation, dictation software, digital dictation, property technology, ROI, voice productivity
